Unfortunately because we are based in Australia, it isn’t uncommon for our international customers to experience payment issues due to their bank blocking the payment for protection/safety reasons.

Ift you’re experiencing some difficulties with your bank blocking the payment for your subscription box, and we’re here to help make this process as smooth as possible.

As we’re an international business located in Australia, some international banks may flag payments to foreign accounts as a precaution. To resolve this issue, we recommend the following:

1. Contact Your Bank: Reach out to your bank directly and let them know you’re trying to make a payment to an Australian business. They may need to lift any restrictions temporarily.
2. Use an Alternate Payment Method: If available, you might also try using an alternative card.

If you need any further details about the transaction to provide to your bank, such as our business name or payment processor, please don’t hesitate to let us know. We’ll be happy to assist you with any information you need.

Please contact your bank to check if they have placed any protection/safety blocks.