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Log in to your account and click onto Payment. 

Our credit card security is managed by Stripe.com

Log into your account and check your payment details are up to date.

Go to the order that has a pending payment and click 'Pay"

If you have any issues please email the Customer Service Team at help@fabledco.au

Once your subscription order is processing it cannot be REFUNDED or CANCELLED

We provide plenty of time for you to place your account on hold prior to deductions. Fabledish, our newsletter, is sent a minimum of 2 weeks prior and we also remind you in our socials!

For extenuating circumstances please email help@fabledco.au 

Yes you can! Simply email the Customer Support Team at help@fabledco.au and let us know what you would like to switch to. This needs to be received BEFORE the 20th of the month you'd like to switch for.

Log in to your account and click on your subscription. Click 'SUSPEND". This will place your subscription on hold until you decide to 'REACTIVATE'

There is no limit on skips per year however if a subscription is skipped for 6 consecutive months we will offer it to the next person on the waitlist.

Yes.

You are welcome to skip a box month by logging into your account and clicking 'SUSPEND'.

Please note that if a subscription is skipped for 6 consecutive months we will offer it to the next person on the waitlist.

You will need to contact us PRIOR TO SHIPPING to update your address on a processing order.

Our shipping carrier will deliver to the address you provided and if delivery is correct then you will not be eligible for any replacement.

To update these you will need to email us at help@fabledco.au

To change you address please log in to your account.

Click on the address tab and update your billing and shipping address as needed.

Please note this does not change your address on any already processing orders. To update these you will need to email us at help@fabledco.au

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