Guidelines for Damaged Items

If you receive an item that is damaged, we will try our best to replace it for you.

Please fill out our Customer Support Form within 14 days of receipt of the item and we can have your item assessed for replacement.

Be ready to provide photos of the damaged item/s and the box, showing the shipping label.

All replacements are at the discretion of Fabled customer support.

You may be asked to destroy your damaged item before we can provide a replacement. Please do not dispose of your item before receiving confirmation we are able to replace it.

In the rare event we cannot replace an item, a partial refund will be offered.

Damaged Book Guidelines

Books that qualify as DAMAGED

A tear/rip/cut or visible scratch on the front of the book/dust jacket or spine larger than 1cm

Residue or marks on the front or spine that cannot be removed and are larger than 1cm.

Dents or crushed edges bigger than 1cm

More than one ripped or bent page that affects the text on the pages

Production defects (such as a missing finish)

Books that DO NOT qualify as damaged

Light scratches, marks or residue on the back of the book/dust jacket

Small white spots or scratches on sprayed edges, bleeding onto pages, or issues with the top or bottom edge of the book

Scratches of unevenly sprayed edges


Minimal creasing on top or bottom of the book spine, dust jacket or corners .

Wavy pages

Ripped or damaged blank pages

Contact Fabled Co.

If you are emailing about damaged items, please check our Damage Guidelines to see if your item qualifies.
Click or drag a file to this area to upload.

Don’t miss out on 

Sign-up to receive our monthly newsletter, box updates and the latest book news from fabledco!