Items from the Fabled Finds shop section of our website are shipped within 7-10 days from your order.
All items advertised in the shop are available for immediately shipment.
Shipping dates for each month begin at the 20th of the box month. Our boxes are shipped in batches and while we do our very best to get them out the door quickly it may be up to 10 days before all our monthly boxes have been picked up.
There are still significant delays with the Australia Post delivery system due to a significant lack of domestic and international flights. This means that your monthly box may be delayed but still on its way.
The reduction in commercial flights has also meant delays in shipping items. This has in turn increased the amount of goods shipping via sea, which means we are seeing some delays as our products don’t make it onto ships that are already full. Delays at port, exacerbated by reductions in staff to allow for COVID distancing, means these delays are worse than usual.
Book publishers are also experiencing delays, both due to a reduction in staff and because many books that were scheduled to be published earlier in the year were pushed to the autumn, meaning they have more titles to print now. We are seeing delays in receiving books as a result of this.
We are doing everything we can to minimise these delays and build buffer periods into our planning so that delays affect boxes shipping on time as little as possible. That said, we are operating during a pandemic and there is only so much we can do to stop delays. We are so grateful for your continued patience during this difficult time.
Most late parcels arrive within 5 business days of their expected delivery date. Please be aware that some parcels may be delayed by COVID-19 disruptions.
If the delivery is taking much longer than we expected, there are a few things worth checking before we begin an investigation.
Things to check
For all other deliveries, please get in touch if your:
To make an enquiry, please complete our missing item form.
Once you submit the form we’ll provide you with a reference number (you can also get updates by logging in).
During an investigation, to gather information and work out where your item is, we may contact:
We’ll update you as information about your item becomes available. If your item is delivered, we’ll automatically close your case (you don’t need to do anything).
Our Customer Service Team will work with Auspost to investigate your enquiry.
If you live in Australia please lodge a claim as above through the Auspost website.
If you are an international customer please provide all the details through our Customer Support Form and we will lodge an enquiry on your behalf.
A successful lodgement through Auspost does not indicate that Fabled is able to send you a replacement box.
While Fabled works hard to ensure your box arrives at the address provided on your order we are not responsible for orders delivered to the correct address or orders sent to incorrect address details if provided by the customer or subscriber.
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